Author Archives: MikeQ

I was back to strictly bartending again . . . this time at an Italian restaurant in Boston’s North End. For the last two years I’d been working 60-70 hours a week as a GM — working so much that … Continue reading →

Below is a real-life case study of a Yelp! review — first the reviewer’s lengthy and numerous complaints, and then a look at the facts.  Unfortunately for the reviewer, everything happened to be recorded on camera . . . ). … Continue reading →

Everything about Aaron was a bit over the top — the way he acted, the way he dressed, the way he talked. Consider his girlfriend.  He’d met her back in junior high when they were both around eleven or twelve … Continue reading →

“I know it’s early,” Stacey said when she woke me up.  She kept gently shaking my shoulder.  “I know it’s early . . . and I hate to do this,” she said. It was eight o’clock in the morning and … Continue reading →

(A couple of weeks ago we told a story about being in the weeds while making fresh-squeezed OJ.  That got me thinking about all the difficult shifts that happen on this job.  This is another of them . . . … Continue reading →